Customer Services Advisor

The Customer Services Advisor will work within our dynamic Sales Team and be responsible for dealing with all customer enquiries, sales orders and managing a portfolio of retail outlets to maintain and expand revenue.

Key Responsibilities:

  • Manage both incoming sales calls and make outgoing sales calls
  • Answer the telephone and respond to emails
  • Respond to order queries
  • Accurate input of sales orders
  • Maintain precise, up to date records
  • Develop knowledge of the product range
  • Work on targeted campaigns to deliver sales
  • Attend and promote Arada products at shows and events as required
  • Control and handle retailer issues and complaints through to resolution
  • Provide retailer feedback to Business Development Manager’s
  • Review, update, and analyse data records
  • General office administration
  • Deliver outstanding customer service at all times
  • Work within company policies and processes
  • Carry out any other duties required by the Company

Skills Required:

  • Good communication skills
  • Well organised, with a systematic approach to work
  • Able to meet targets, whilst demonstrating accuracy and quality of work
  • Conscientious with a high attention to detail


Salary: £16,328 - £18,000 per annum, depending on experience.

Hours of work:

40 hours per week, Monday to Friday, 8.30am until 5pm with half an hour unpaid lunch break.


21 days annual leave, plus 8 Bank Holidays, increasing by 1 day at 2 years' service, another day at 4 years' service, to a maximum of 24 days at 6 years' service.

Customer Services Advisor

If you are interested in this vacancy, please read our Arada Job Applicant privacy notice before forwarding your CV by email to for the attention of Louise Horn, HR Advisor

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