Customer Services Advisor

The Customer Services Advisor will work within our dynamic Sales Team and be responsible for dealing with all customer enquiries, sales orders and managing a portfolio of retail outlets to maintain and expand revenue.

Key Responsibilities:

  • Manage both incoming sales calls and make outgoing sales calls
  • Answer the telephone and respond to emails
  • Respond to order queries
  • Accurate input of sales orders
  • Maintain precise, up to date records
  • Develop knowledge of the product range
  • Work on targeted campaigns to deliver sales
  • Attend and promote Arada products at shows and events as required
  • Control and handle retailer issues and complaints through to resolution
  • Provide retailer feedback to Business Development Manager’s
  • Review, update, and analyse data records
  • General office administration
  • Deliver outstanding customer service at all times
  • Work within company policies and processes
  • Carry out any other duties required by the Company

Skills Required:

  • Good communication skills
  • Well organised, with a systematic approach to work
  • Able to meet targets, whilst demonstrating accuracy and quality of work
  • Conscientious with a high attention to detail

Salary:

Salary: £16,328 - £18,000 per annum, depending on experience.

Hours of work:

40 hours per week, Monday to Friday, 8.30am until 5pm with half an hour unpaid lunch break.

Holidays:

21 days annual leave, plus 8 Bank Holidays, increasing by 1 day at 2 years' service, another day at 4 years' service, to a maximum of 24 days at 6 years' service.

Customer Services Advisor

If you are interested in this vacancy, please read our Arada Job Applicant privacy notice before forwarding your CV by email to lhorn@aradastoves.com for the attention of Louise Horn, HR Advisor

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