Frequently asked questions

Below are a series of questions that are often asked about stove installation, use and maintenance. 

Choosing the right stove for you.

I want to buy a Boiler Stove, what should I consider?

One of the main points to consider is the required output to water to heat the desired rooms/domestic water.

This figure can be measured in either kWs or BTUs (British Thermal Units) and to be made accurately needs to be carried out by an experienced plumber or heating engineer. Many aspects need to be factored into the calculations including...

  • Size of the property and number of rooms.
  • Total number and size of radiators.
  • Size of hot water cylinder if heating hot water (remembering to accommodate for heat loss in the system, usually in excess of 10%).
  • How old the property is with regards to insulation and heat loss.
  • Is the stove going to be used for underfloor heating.
  • What type of fuel is to be used, wood or solid fuel.

For any in depth detail on a central heating installation the client is advised to seek professional advice from a qualified plumber. Arada is the manufacturer and can only outline what our products are capable of to assist your engineer in designing your home heating system.

Should I get a wood burning or multi fuel stove?

This would depend on the type of fuel you intend to use in the stove.

Most people today try to burn wood as an economical and environmentally friendly fuel. In this instance, a wood stove will do, however if you want to burn any solid fuel you will require a multi fuel stove.

To obtain the very best wood combustion as well as being able to burn solid fuel, Arada have introduced a an innovative Flexifuel system. This means you can burn either fuel types without compromising on efficiency or ease of use.


Click here to be taken to Flexifuel

What if I live in a smoke control area?

We have a range of stoves that are DEFRA exempt for use in smoke control areas. This means that a clean burn is maintained whilst burning wood or smokeless fuel and the stove meets the low emission requirements set out by DEFRA.

What size stove do I need (with reference to kW output)?

The calculation required for the room in which the stove with be fitted is:

(length x width x height)/ 14 = output required in kW

All measurements should be in metres. If there is excessive heat loss from the room through windows, doors and stairways, a higher heat output would be recommended

Stove installation

How much space should I leave around my stove?

Combustible materials

The distance between the stove and any combustible material changes dependant on the model. This is due to the different kW heat outputs, size and the construction of each stove and how it operates. All of our stoves have been tested to ascertain this minimum distance required to combustible materials. This information is available on our website, or in our current brochure. This must be adhered to for your safety.

Non-combustible materials

There is no legal minimum distance that should be left between a stove and non-combustible materials such as brick work or masonry in a fireplace opening.

However, we suggest that no stove is left with less than 100mm at either side and 25mm at the rear in order for it to work effectively and that you can feel the benefit of its heat output. The more space you can provide the better it will work, so keep this in mind when choosing a stove or carrying out any building work

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Is my chimney, flue or fireplace suitable for a stove installation?

Many factors play a role in determining whether a chimney, flue or fireplace is in a suitable condition for the installation of a stove. For this reason, we highly recommend that you have a registered member of a Competent Person Scheme to carry out a full site survey and inspect the suitability of your fireplace and chimney and advise on the right product for you.

It is a legal requirement that the installation of wood and solid fuel appliances is the subject of notification to your building control body. Alternatively There are several Competent Person Schemes in the UK, whose members can self-certify on completion as compliant with the requirements of the Building Regulations in England & Wales.

gov.uk - Competent Person Schemes

Why would I need a flue liner?

You will require a flue liner to be installed if the existing chimney is deemed unfit for purpose and regarded as potentially problematic or hazardous.

Reasons for this may include the age of the property where the interior surfaces of the chimney have degraded, are uneven or leaking. A liner will eliminate these factors and offer a new operational chimney that works efficiently and effectively and can be cleaned regularly with ease.

Stove maintenance

How often should I sweep my chimney?

A chimney should be swept at least once a year, preferably by a suitably qualified engineer who will provide a certificate on completion covering the visual condition of the flue and compliance with Document J.

A stove used as the main source of heating and burning predominantly wood should be swept twice a year.

Top tips on maintaining your stove (article)

I need to replace the rope seals on my stove, what do you recommend?

Poor sealing doors can affect your stove performance and fuel use, so regular checking of the door seals is advised

We supply rope kits which contain adhesive and sufficient rope length to repair your stove. It is the same high quality rope used in the original manufacture of your stove.

Using a non-Arada part can affect the way the stove operates, and in some cases, result in damage if the doors cannot close properly.

Arada Spares

Where can I buy spares for my stove?

Buy your genuine Arada spares and accessories from www.aradastovesandspares.com, alternatively you can purchase through our UK-wide network of dealers.

Stove usage

What fuel can I burn on my stove?

We recommend well-seasoned wood with a moisture content below 20% and smokeless solid fuel, such as Anthracite, Phurnacite etc.

A list of approved fuels can be found on the Solid Fuels Association website

Common household coal and any similar petroleum based fuel is not compatible as it can burn too hot and damage the appliance. Using this type of fuel will void the warranty.

Why does smoke enter my room when I refuel?

This is caused by a back draught bringing smoke back down the flue pipe when the air pressure changes quickly.

To prevent this, when opening your firedoor in prepration for refueling, open the air inlets first, then open the door slightly - pause for brief second, then fully open the door.. This allows the pressure within the stove chamber to equalise with air pressure in the room. before the door is fully opened.

My stove is making an unexpected noise…

Clicking: The clicking noise made by some stoves is due to the different gauge of metals used in construction expanding and contracting at different rates. It is most often heard when a stove is cooling down from quite a high burn rate. It can continue for some time and is more commonly heard on smaller stoves.

Whistling: Whistling is a result of the air needed for combustion entering the stove through restricted airways and across sharp or angular edges. It is usually caused by high flue draughts above 20 pa. With a flue draw above 30 pa the whistling (if it occurs) can be quite loud, this can be resolved with the installation of a flue dampener or flue stabiliser. Whistling is also more common on stoves with tertiary air inlets.

Increased flue draught (above 20 pa) can also reduce the overall efficiency of the stove by around 3-4%, and result in a more rapid consumption of fuel together with a decrease in the heat output to the room.